In October 2012, we embarked on a pilot project, putting some of our store managers through the programme focussing on improving their transaction rate and helping them to control their behaviours towards the sales staff in each store. The project is designed to be driven on a remote basis with follow-ups and coaching taking place mainly via the telephone and with a limited number of face-to-face meetings. By mid-2013, the company is planning to roll out the programme to all our store managers. All other traditional sales training have been suspended so that we can increase the frequency of sales contacts to a more acceptable level, before we embark on a skills based training programme.